You may return an item purchased from our store within 14 days of receiving your order.
The cost of returning an item is paid by the customer.
How to return an item
1. Let us know
Please email us at dorotapszyje@gmail.com before sending your return.
Include your order number, full name and the reason for your return.
2. Prepare your parcel
Please return the item in its original packaging or another secure parcel. The item must be complete, unused, unworn and returned with all original tags attached.
Please include:
- proof of purchase or your order number
- a completed withdrawal statement or a written note confirming that you wish to return the order
- your full name and contact details
- your bank account details, where required for the refund
Return address
DOROTA SZYJE
Bukowa 5
23-400 Biłgoraj
Poland
The 14-day return period is met if you send your withdrawal request by email or dispatch the return parcel before the deadline.
Please note that items showing signs of wear, damage or use, or returned without tags, may be sent back to you at your expense.
Refunds
We will process your refund no later than 14 days after receiving the returned parcel.
The refund method depends on the payment method used when placing the order.
If only part of an order is returned, the original delivery cost will not be refunded.
Where an order has been paid for but is not collected by the customer, we will refund the value of the order minus the cost of the return delivery.
Complaints
If an item is faulty, damaged or not as described, please contact us and we will do our best to resolve the issue.
How to make a complaint
1. Contact us
Email us at dorotapszyje@gmail.com.
2. Describe the issue
Please include:
- your order number
- a clear description of the issue
- photographs showing the fault or damage, where possible
- proof of purchase, such as a receipt or invoice
3. We will review your claim
We will respond as soon as possible and provide further instructions.
If your complaint is accepted, we will aim to resolve the matter in the most appropriate way. Depending on the situation, this may include a repair, replacement, refund or another suitable form of compensation.
Complaint address
DOROTA SZYJE
Bukowa 5
23-400 Biłgoraj
Poland
